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 Online & Mobile Banking Security Tips

West Suburban Bank takes great care to safeguard the security of your online banking and mobile banking transactions with us. As our customer, you can help further protect your online banking and mobile banking experience. You can protect your confidential information and prevent online fraud and identity theft by following the suggested guidelines below.

 

Online Banking Security Guidelines:


All Authorized Users should sign-off after every Service session; however, online sessions will automatically end after ten (10) minutes of inactivity.  This is to protect you in case you accidentally leave your computer unattended after you log-in.

 

  • You should carefully select a Passcode that is hard to guess:

    • Special characters may be used to increase security. 
    • Do NOT use dictionary words.  The Help link within the Service will offer tips on choosing a secure Passcode that you can remember.
    • Keep your Passcode safe.
    • Memorize your Passcode and do NOT write it down. 
    • You should also change your Passcode occasionally, such as every ninety (90) days. 
    • A Passcode should be changed immediately if you suspect that your Passcode has been compromised.  This can be done at any time from the User Services menu after you log on to the Service.
  • The security of public computers (e.g. in a library, or Internet cafe) cannot be assured; therefore we recommend that you refrain from accessing the Service on a public computer.
  • Routinely scan your computer, servers and electronic media using a reliable virus detection product.  Undetected or unrepaired viruses may corrupt and destroy your programs, files and even your hardware.  Additionally, you may unintentionally transmit a virus to other computers.
  • Use a firewall product (hardware and/or software), especially if you have a broadband Internet connection such as DSL or cable modem.
  • Periodically update your computer operating system and browser for critical security related patches.  We recommend use of the most current non-beta, fully patched, versions of Internet browsers for accessing the Service.
  • Important: Microsoft Support for Windows XP Operating System expires April 8, 2014. For more information from Microsoft click on the following link:
    1. http://windows.microsoft.com/en-us/windows/end-support-help

 

Mobile Banking Security Guidelines:


When using a mobile phone to access your bank accounts via mobile banking, the following security precautions are recommended.

  • Configure your phone to automatically lock after a short period of inactivity and require at least a six-digit code that is not easily guessed to unlock your phone.
  • If your phone supports it, use a reliable virus detection product.
  • Some mobile phone services can remotely erase all information on a phone if it is lost or stolen.  This type of service is recommended in the event the mobile phone used for mobile banking is lost or stolen.
  • Keep your mobile phone in a safe location.
  • If you change your mobile phone number or your phone is lost/stolen, notify West Suburban Bank immediately.
  • Frequently delete text messages received from us, especially if they contain account information.
  • Do not modify the operating system on your mobile phone (i.e. “Jailbreak” or “Root” your phone).  This activity can weaken the security of your mobile phone.
  • Important: Microsoft Support for Windows XP Operating System expires April 8, 2014. For more information from Microsoft click on the following link:
    1. http://windows.microsoft.com/en-us/windows/end-support-help




West Suburban Bank, Member FDIC.Equal Housing Lender
Serving DuPage, Kane, Kendall and Will Counties, Illinois.