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MyCard Creation - FAQs

MyCard FAQs - For Credit Cards

What are the requirements for photos that I upload to use as MyCard photo?

Please see the Image Guidelines section for full details.

How will I know if my photo card image is approved or denied?

If your image is denied, we will contact you by email or by phone and ask you to choose another image for your new West Suburban Bank photo credit card.  Otherwise, you can expect to receive your new West Suburban Bank credit card within 2-3 weeks.

I have multiple cards with West Suburban Bank; can I order a photo card for each card?

Yes; however, only one card can be ordered per customer per day. 

When will I receive my new West Suburban Bank photo card?

Your new West Suburban Bank MyCard photo credit card will be mailed to you and will arrive within 2-3 weeks. You may continue to use your current card until your new West Suburban Bank MyCard photo credit card arrives.

If I am replacing my existing credit card with a new West Suburban Bank MyCard photo credit card, what should I do with my old credit card?

Once you receive your new West Suburban Bank MyCard photo credit card, please destroy your old card to ensure that you don’t accidentally try to use it again. Your old West Suburban Bank MyCard photo credit card will not function once your new West Suburban Bank MyCard photo credit card has been activated.

Do I need to change my card numbers on any pre-existing automatic payments I have established with my existing West Suburban Bank credit card?

Yes, please contact the vendors associated with your pre-existing automatic payments to update your account number and expiration date after you receive your new West Suburban Bank MyCard photo credit card.

My spouse and I both have credit cards on our joint account. Can we each have different images? Can we both have the same image?

You can both have the same image or you may each have different images. Each card order is separate; each owner must upload their own photo as it will be associated with the card number. Whether you choose the same image for two separate cards or two different images for two separate cards, you will be billed $7.50 for each photo credit card ordered.

Can I change my West Suburban Bank MyCard photo credit card image?

Yes, you may change the image as often as you’d like.  A $7.50 fee will be charged to your account for each new West Suburban Bank MyCard photo credit card design you order.  Simply use the provided link to create and submit a new card design, and then follow the instructions presented to you after you choose your design.

What will happen when my West Suburban Bank MyCard photo credit card expires and is reissued?

Your reissued card will be a standard (non-photo) credit card.  You may choose to upload a new picture at that time and we will order another photo credit card.  Please remember your card number will change with this new MyCard photo credit card order.  Your account will be billed $7.50 for each photo credit card ordered. 

What if my West Suburban Bank MyCard photo credit card is lost or stolen?

Please contact Customer Service immediately at 877-224-1304 (571-325-3034 outside the U.S.) and speak to a representative for assistance.

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